SMS Terms

Last updated: October 14, 2026

These SMS Terms explain the text messages Lime Base LLC ("LimeBase", "we", "us") sends, and they apply alongside our Terms of Service and Privacy Policy. If anything here conflicts with those documents on the subject of text messages, these SMS Terms control.

1. The programs

We send text messages under two programs:

• Lime Docs signing notifications. When a business that uses Lime Docs (a "Sender") asks you to review and sign a document and chooses text message as the way to reach you, we text you on the Sender's behalf. Every message names the Sender and the document.
• LimeBase sales follow-up. When you ask our team to contact you through the form on limebaseapp.com/contact.html and tick the separate text-message box, we may text you about your inquiry.

Neither program sends advertising for anyone else, and we do not send messages on behalf of third parties other than the Sender of a document you are asked to sign.

2. How you opt in

• Signing notifications. A Sender who already has a relationship with you adds your mobile number to a document. Before any signing link is sent, we text you a single request that names the Sender and the document and asks you to reply YES. Nothing more is sent unless you reply YES. Replying YES is your consent to receive messages about that Sender's documents.
• Sales follow-up. You tick the text-message box on our contact form. That box is optional, is never ticked for you, and is not required to submit the form or to buy anything.

Consent to receive text messages is not a condition of any purchase, and you can always be reached by email instead. We keep a record of each consent: the number, the time, how it was given, and the words you agreed to.

3. What we send and how often

• Signing notifications: the consent request, your secure signing link, and any reminder or resent link the Sender asks for. Typically two messages per document, plus any reminders.
• Sales follow-up: replies about your inquiry, such as scheduling a call. Up to 4 messages per month.

Message frequency varies with how many documents are sent to you and how your inquiry progresses. We do not send marketing or promotional text messages.

4. Message and data rates

Message and data rates may apply. Those charges come from your mobile carrier under your plan, not from LimeBase.

5. How to opt out

Reply STOP to any message to stop receiving texts. UNSUBSCRIBE, CANCEL, END, QUIT, and STOPALL work too. We send one message confirming you are opted out, and no more after that. You can also email hello@limebaseapp.com and ask us to stop.

Opting out of texts does not cancel a document. A Sender can still reach you by email, and you can still sign from a link sent there.

6. How to get help

Reply HELP to any message for help, call (888) 468-1081, or email hello@limebaseapp.com. Questions about a document itself are best sent to the Sender named in the message.

7. Opting back in

Reply START or YES from the same number to receive messages again.

8. Carriers and delivery

Messages are available on most U.S. carriers. Carriers are not liable for delayed or undelivered messages, and we cannot guarantee delivery. On phones that support it, a message may arrive as RCS (rich messaging) rather than SMS; these terms apply either way.

9. Privacy

Your mobile number, your consent record, and the messages we exchange are handled under our Privacy Policy. We share your number only with the messaging providers that deliver our texts, such as Twilio, and only to deliver them. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, apart from the providers that deliver our messages.We do not sell, rent, or trade mobile numbers.

10. Eligibility

You must be the account holder for the mobile number, or have the account holder's permission, to opt in.

11. Changes

We may update these SMS Terms. Changes are posted on this page with a new "Last updated" date, and we will tell you before a material change to what we send or how often takes effect.

12. Contact

Lime Base LLC
1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, US
(888) 468-1081 · hello@limebaseapp.com · limebaseapp.com